● This product will be sold at “hololive production OFFICIAL SHOP” and “Geek Jack“.

● Prices listed include tax.

● Prices and designs may be changed or canceled without prior notice.

● No returns or exchanges can be made with the exception of defective items. If you have received a defective item, please contact the vendor via the inquiry section of the item page.

● At the commencement of sales, access to the aforementioned websites may be impeded due to server traffic congestion.

● Any changes to or announcements regarding items and sales will be posted on the concert website and official X (Twitter) accounts.

● Products may go on resale at a later date.

Online Purchases

*Please review the following information before you consider making a purchase.

Sales Period

1st Period: 9 PM, August 31st, 2024 – 6 PM, September 24th, 2024 (JST)
2nd Period: 12 PM, November 14th, 2024 – 6 PM, December 9th, 2024 (JST)
3rd Period: 6 PM, December 10th, 2024 – 6 PM, January 6th, 2025 (JST)

*Update as of November 14th
Concert merch will start during the 2nd and 3rd Period.

hololive production OFFICIAL SHOP Shipping Period

1st Period
Advanced shipping items: Starts shipping from late-October

2nd Period
Made to order items: Estimated around early March to early April 2025.
Light Stick / Ring Light: Starts shipping from late November 2024.

3rd Period
Made to order items: Estimated around late May 2025 to late June 2025.

*Note that the date of delivery may vary depending on the customer’s receipt status.

Geek Jack Shipping Period

2nd Period
Estimated around early March to early April 2025.

3rd Period
Estimated around late May 2025 to late June 2025.

*Note that the date of delivery may vary depending on the customer’s receipt status.

Precautions

●2nd Period: Regarding Light Stick / Ring Light
○If you purchase Light Stick / Ring Light in the same shopping cart as other products (including other made-to-order merch and regular products), please note that it will not be possible to deliver within the shipping period.
○If you wish to have it delivered within the shipping period, please purchase it separately from other products.
※Shipping fees will be incurred for each order. Please note that shipping fees cannot be combined with other orders.
○There is a limited number of Light Sticks / Ring Lights, and sales will end once stock runs out.
※Light Sticks / Ring Lights can be purchased during 3rd Period.

●Regarding 3rd Period
○You can purchase all the products that were sold during the 1st and 2nd Period.

● Orders cannot be delivered within the advanced shipping period if other products (other made-to-order and regular products inclusive) besides advanced shipping items are included in the same cart.

● If you would like to have your order shipped earlier, please purchase advanced shipping items in a separate order.
*Shipping fees will be incurred for each order. Please note that shipping fees cannot be combined with other orders.

● Advanced shipping items are limited in number and sales will end once stock has run out.

● Please review the following information for hololive production OFFICIAL SHOP customers residing in areas eligible for international shipping and wish to buy advanced shipping items.

○Delivery and Receipt
The delivery carrier is DHL.
Please note that international shipments may take longer to arrive than domestic shipments. For reference, shipments to the U.S. generally arrive in approximately 3 business days.
Please abide by the rules and regulations for the receiving area. Once orders have been placed, DHL will contact you and ask you to provide any necessary customer information.
COVER Corporation and its vendors will not be held responsible in the event that you do not receive your items prior to the date of the concert. In such cases, orders cannot be canceled or refunded.

○Defects
Should a customer receive a defective item, COVER Corporation and its vendors may not be able to guarantee delivery of the replacement before the concert date due to international shipping.
*For additional precautions, please read carefully the “Legal Information and Notices required by the Act on Specified Commercial Transactions” of this store.